Technical Support

Gene & Probe Information
-	Gene lists, regularly updated annotation files, sequences and GAL files for our microarrays are all available for download in text, Excel format, and searchable through our online utility.
	Gene & Probe Search Utility Whole Genome Gene & Probe Lists microRNA Gene & Probe Lists

Data Sheets
-	Downloadable files summarizing each of our products and service offerings.
	Human OneArray^® Mouse OneArray^® Rat OneArray^® Rice OneArray^® Yeast OneArray^® microRNA OneArray^®

Tech Notes
-	Brief technical papers that compare Phalanx Biotech OneArray^® to other commercially available arrays.
	OneArray^® Performance OneArray^® Probe Design MAUI System Compatibility

Experimental Controls

A description of the experimental control probes for OneArray^® microarrays, and instructions of how to extract control data from your dataset.

Human OneArray^® v5, v4
Mouse OneArray^® v2, v1
Rat OneArray^®
Rice OneArray^®
Yeast OneArray^®

Control data analysis utility
For Human & Mouse

OneArray® Microarray User Guides
-	The official protocol for using our whole genome gene and microRNA microarrays.
	Human Microarray v5 Mouse Microarray v2 Rat Microarray Rice Microarray Yeast Microarray Human v4 and Mouse v1 Human microRNA v3 Mouse & Rat microRNA v3 Plant microRNA v3 microRNA Microarrays v2

Hybridization Chamber Guides
-	The protocol for using our hybridization chambers with OneArray microarrays.
	OneArray^® Full Length Chamber Guide OneArray^® Double Chamber Guide Video Tutorials

Probe Mapping Tutorials
-	Tutorials describing how to use the UCSC Genome Browser and the Mediante websites to map OneArray^® probes.
	Probe alignment with Mediante Creating custom tracks in the UCSC browser

Troubleshooting Guide
-	Diagnosing and avoiding common problems with microarray experiments.
	Troubleshooting Guide

Frequently Asked Questions
-	About Human and Mouse OneArray^® microarray products and services.
	FAQs - Frequently Asked Questions

Sample Reports
-	Examples of our service report format and service data output format.
	Sample Service Report Sample Analysis Output in CSV format

Other Links
-	Find out where to get more information about bioinformatics, microarray instrumentation and reagents.
	Microarray Community

Contact Information

If you have any questions, concerns, or suggestions, please feel free to contact our US office:

1301 Shoreway Road, Suite 160
Belmont, CA, USA, 94002
Tel: 650.320.8669
Toll-Free: 877.730.3887
Fax: 650.508.9889

E-mail: