Technical Support


Technical Documents & Tools

Guides & Tutorials

Useful Info
Gene & Probe Information
- Gene lists, regularly updated annotation files, sequences and GAL files for our microarrays are all available for download in text, Excel format, and searchable through our online utility.

  Gene & Probe Search Utility
Gene Set Browser

Whole Genome Gene & Probe Lists
miRNA Gene & Probe Lists
Data Sheets
- Downloadable files summarizing each of our products and service offerings.

  Human OneArray™
Mouse OneArray™
miRNA OneArray™
Hybridization Services
OneArray Analysis Consulting Services
Tech Notes
- Brief technical papers that compare Phalanx Biotech OneArray™ to other commercially available arrays.
  OneArray™ Performance
OneArray™ Probe Design
MAUI System Compatibility
 
Experimental Controls
- A description of the experimental control probes for OneArray™ microarrays, and instructions of how to extract control data from your dataset.

  Human OneArray™ v4.3
Mouse OneArray™ v1.1
SimpleMeasure -  Control data analysis utility
 
Microarray User
  Guides
- The official protocol for using our whole genome and miRNA microarrays.
 
  Human and Mouse
OneArray™ User Guide
miRNA OneArray™ User
Guide
Hybridization Chamber
  Guides
- The protocol for using our hybridization chambers with OneArray microarrays.
 
  OneArray™ Full Length
Chamber Guide
OneArray™ Double
Chamber Guide
Video Tutorials
Probe Mapping Tutorials
- Tutorials describing how to use the UCSC Genome Browser and the Mediante websites to map OneArray™ probes.
 
  Probe alignment with
Mediante
Creating custom tracks
in the UCSC browser
 
Troubleshooting Guide
- Diagnosing and avoiding common problems with microarray experiments.
 
  Troubleshooting Guide
 
Frequently Asked
  Questions
- About Human and Mouse OneArray™ microarray products and services.
 
  FAQs - Frequently Asked
Questions
 
Sample Reports
- Examples of our service report format and service data output format.

  Sample Service Report
Sample Analysis Output
in CSV format
 
Other Links
- Find out where to get more information about bioinformatics, microarray instrumentation and reagents.
 
  Microarray Community
 
SPOT eNewsletter Archives
- Catch up on SPOT, PBG’s guide to getting the most out of your microarray experiments.
 
  May 2008
March 2008
February 2008
January 2008
December 2007
November 2007
 
Contact Information
- If you have any questions, concerns, or suggestions, please feel free to contact our US office:
 
  1400 Page Mill Road, Building B
Palo Alto, CA 94304-1124
Tel: 650.320.8669
Fax: 650.320.8488
E-mail: 
 
US: 650-320-8669
Toll-Free: 800-608-8901
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1400 Page Mill Road, Building B, Palo Alto, California, United States, 94304-1124.